NEXTAGE IT · Customer care
Warranty and returns
If your item does not work as expected, we will help find a solution. Keep your proof of purchase and describe the fault so we can start reviewing it.
Consumer rights
A claim for non-conformity can be made within two years of delivery, within two months of discovering the problem.
Manufacturer’s warranty
Commercial warranty terms depend on the product. This warranty supplements and does not restrict statutory consumer rights.
14-day withdrawal
Consumers generally have 14 days from receiving a distance purchase to notify us of withdrawal. The purchase terms explain exceptions and the return procedure.
How it works
- Provide the order number, model and fault.
- Include a photo or error description where useful.
- We agree on inspection and the appropriate next steps.
Useful to know
How do I report a problem?
Use the technical support form or email info@nextage.lv. We respond to written complaints within 15 working days; if objectively more time is needed, we explain the reason and response deadline.
What remedies are available?
Where provided by law: free repair or replacement, a price reduction or cancellation of the contract. The applicable remedy depends on the non-conformity and the legal conditions.
How do I withdraw from a purchase?
Send a clear withdrawal notice to info@nextage.lv; you may also use the sample in the purchase terms. Return the item within 14 days of giving notice. Checking the return address with us does not limit your right to give notice.
Does this apply to businesses?
Special consumer protection and the 14-day withdrawal right do not apply to purchases for business purposes. Business purchases follow the contract and the relevant product warranty terms.